This year, we kicked off our “Above and Beyond” Awards. Each Quarter, this award is given to staff nominated by our patients, families, or community members. The “Above and Beyond” award celebrates team members who go above and beyond in providing exceptional care and support, and who have exceeded patient or client expectations.
Our Quarter 1 Above and Beyond Award was given out at the end of February, and we were pleased to recognize Michelle Dow, Homemaker in our Life Care – Private Duty Department! Our Quarter 2 Above and Beyond Award recipients, representing our four Home Care Teams, included Todd Burnett, PT, DPT, CLT, WCC, Erica Seawards, RN, BSN, CRNI, Natalie Graveline, RN, and Kayla Palmer, RN.
During a special Office Staff Meeting on September 24th, we recognized our Quarter 3 Above and Beyond Award recipients. Congratulations to the following members of our Office Team who received glowing comments from their fellow team members.
Becky Blaisdell, Assistant Billing Manager
- Becky works diligently behind the scenes in billing, always friendly and willing to help out her manager and other teammates.
- When Becky calls patients to discuss their bills, she is always understanding and polite. Since the bills are so difficult to read, she frequently receives calls with inquiries. Despite this, she is patient and takes the time to explain how to read them.
Alexis Scroggs, Scheduling Coordinator
- Without question, Alexis is an invaluable member of the team. She is the glue for multiple departments. She streamlines any process she lays her hands on and is quite literally irreplaceable. She somehow does the job of three people and still manages to laugh through it and offer her support, everywhere.
- Alexis goes above and beyond with scheduling patient visits and always problem solving when volume is high!
Becky Boccio, RN, Hospice Coordinator
- Becky keeps the team organized and running smoothly. She has excellent customer service skills and ensures patients’ concerns and needs are met by either herself or a member of the hospice team. She answers questions at all hours.
- Becky is always calm even when the pressure is high. She checks in on field staff to make sure we are doing alright and to see if we need help. Becky is the best!
Jenn Manning, MS-OTR/L CCM, Community Liaison
- Jenn is an individual that truly demonstrates CVNA’s mission daily within her work. She is caring, compassionate, and 100% there for the patient to make sure services are provided within a timely manner, the family is fully aware of all the steps for care, and she answers all questions that are asked of her.
- My family members rave about Jenn’s customer service skills and the passion that she has to assist each patient. I’m honored to work with Jenn and know that she is representing all of the staff at CVNA through her daily interactions with our patients and community.
Congratulations, Becky, Alexis, Becky and Jenn, on receiving the 3rd Quarter Above and Beyond Award!
Our Above and Beyond program allows our patients to celebrate exceptional staff members by sending a special note, nominating them for the Above and Beyond award, or making a donation in their honor.